Your Questions, Answered
Payment
1. What payment methods do you accept?
We support secure and convenient payment options tailored for EU customers:
Netherlands: Trustly
All transactions are encrypted and PCI-compliant.
PayPal (with linked credit/debit cards) – 10% transaction fee applies.
SEPA Bank Transfer – Fast, fee-free transfers within Europe.
Local EU Payment Methods:
Poland: BLIK, Przelewy24
Austria: EPS
Portugal: Multibanco
Italy, Belgium, Spain, Portugal: MyBank
2. Why was my payment declined?
Common reasons include incorrect card details, insufficient funds, or payment provider restrictions. Double-check your information or contact your bank/provider for assistance.
3. How do I get an invoice?
We’ll email an invoice to you immediately after payment.
4. Do you offer Cash on Delivery (COD)?
No, all orders require upfront online payment for security and efficiency.
5. Can I use discount codes or gift cards?
Yes! Enter valid codes at checkout to apply discounts.
6. Is my payment information safe?
Absolutely. We use SSL encryption and PCI-DSS compliant gateways to protect your data.
7. When will I receive order confirmation?
Instantly via email after successful payment. Check spam/junk folders if missing.
8. How do I request a refund?
Contact support@euvapeshop.com with your order number. Refunds follow our Policy Page.
9. Where can I view my payment history?
Log into your account > Order History for full payment and order details.
Shipping
1. What’s your shipping policy?
We ship across the EU door to door.
2. How long after payment will my order be shipped?
Orders are processed within 1-3 business days after payment.
What’s the estimated delivery time?
Typically 7-15 business days, depending on the destination.
4. Do you offer free shipping?
No.
5. How are shipping costs calculated?
Based on item weight, destination, and carrier. Exact fees display at checkout.
6. What if my package is lost/delayed?
Contact us immediately. We’ll reship or refund per our Shipping Policy.
7. How do I track my order?
Track via your account’s Order History.
Use the tracking link in your confirmation email (powered by 17Track).
8.Will I need to pay customs duties?
We handle EU customs clearance. You don’t have to pay for the traffic. Exceptions: Norway and Switzerland
After-Sales
1. What if my product has issues?
Email support@euvapeshop.com with order details. We’ll resolve it per our warranty.
2. Can I cancel my order after payment?
Yes! Request changes by 11:00 PM (GMT+1) on the order date. Contact us promptly.
Security
1. Is your website secure?
Yes. We use SSL encryption, firewalls, and regular audits to protect your data.
2. How is my personal information used?
Strictly for order processing. We never sell/share data – read our Privacy Policy.
3. How do I verify your site’s authenticity?
We use a PCI-compliant secure payment processing system to ensure the safety of your payment information.
4. How can I verify the authenticity of the website?
Check the URL: https://www.euvapeshop.com
Look for the padlock icon indicating SSL security.
4. Do you prevent phishing?
Yes. We monitor for fraudulent activity and educate customers via official channels only.
Need more help?
Contact us at support@euvapeshop.com – we reply within 24 hours!